Signing up for the 3-day free trial allows you to experience Qimmah Therapy without being charged for 3 days. Once the free trial expires, you’ll automatically become a Member, and will be billed monthly or year at the price set when you first began your free trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from all mobile devices, and you’ll also have our gratitude for your support. Please note, in regards to cancellations there are no refunds. To avoid being charged after starting a trial you must cancel the trial before expiration. 

Free trials only last for a certain period of time before transitioning into Member accounts. You can cancel at any time before your free trial expires to avoid being billed – but once your free trial period does expire, you will be billed monthly or annually according to the pricing you agreed to when you activated your free trial. 

Subscribing to Qimmah Therapy gives you unlimited 24/7 streaming access to all videos we have included in the Subscription package, including livestreams. The number of videos included in the Subscription package will vary, as is always growing with new classes. We may add or remove videos from time to time as we continue to improve our content. 

Cancelling your subscription is easy. Simply login and click My Account, then select Billing. Scroll down and you'll see a Change Plan button. Click Change Plan, then click Cancel Membership. Once you've cancelled, you won't be charged again, but your membership will continue until the end of the current billing cycle. 

Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on an annual subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your time ends. No further charges will be made once you cancel your subscription. 

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/ debit cards do not allow for recurring subscription billing, and therefore, may be denied. 

Changing your credit card information is easy. Sign in to Qimmah, go to MY ACCOUNT > BILLING. 

Change your password by selecting MY ACCOUNT > PASSWORD in the menu. If you have forgotten your password, choose “Sign In” from the Menu. You will be taken to the Sign In page. Choose “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will be sent an email with password reset information. Make sure that the email you’re using to reset is the same as the one used on your account. 

To add a video to your Favorites for easy access, click on the heart that appears under the video. To delete a video from your Favorites list play the video and click the heart again. It will then be removed from your list. 

Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. This should take care of most playback issues. Some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be fixed by checking you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please use Google Chrome to stream videos from your Android device. 

1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 

2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari. 

3. Restart your wireless router or modem. 

All you need is your body and a mat (or a beach towel, in a pinch)! Most of Qimmah’s workouts can be done without props. If you want to kick up the intensity, you can incorporate props and filter by equipment. 

You should always check with your doctor before starting any program to ensure you are cleared for exercise.